The Freelancer Rating System on Forhopp is designed to provide clients with insights into the reliability, quality, and professionalism of freelancers. Ratings also motivate freelancers to maintain high standards of work and customer service. This detailed article will help you understand how the rating system works, how ratings are calculated, and their significance.

How the Rating System Works

The Forhopp rating system is a 5-star scale, allowing clients to evaluate a freelancer’s performance after completing a project. Ratings are displayed on the freelancer’s profile and serve as a key factor in their visibility and credibility on the platform.

Components of the Rating System

1. Overall Rating: An average of all client ratings given to a freelancer across projects.
2. Category-Specific Ratings: Optional ratings for specific aspects such as:
   • Quality of work.
   • Communication.
   • Adherence to deadlines.
   • Professionalism.
3. Written Reviews: Clients can leave detailed feedback explaining the reasons behind their rating, which appears on the freelancer’s public profile.

 

Step-by-Step: How Freelancer Ratings are Calculated

Step 1: Client Submits a Rating

• Once a project is marked as complete, clients receive a prompt to leave a rating for the freelancer.
• Clients can rate from 1 to 5 stars and leave optional written feedback.

Step 2: Average Rating Updated

• The new rating is averaged with all previous ratings.
• Example:
  • A freelancer with two 5-star ratings and one 4-star rating will have an overall rating of 4.67 stars.

Step 3: Feedback Moderation

• Forhopp’s team monitors reviews to ensure they comply with guidelines (e.g., no abusive language or personal attacks).
• Reviews that violate terms are subject to removal.

Step 4: Display on Freelancer Profile

• Ratings, along with client feedback, are updated on the freelancer’s public profile to inform potential clients.

 

Benefits of the Freelancer Rating System

For Clients:

• Provides insights into a freelancer’s past performance and work quality.
• Helps clients make informed hiring decisions.

For Freelancers:

• Builds credibility and increases the chances of securing new projects.
• Serves as a benchmark for professional growth.

 

Common Issues with Ratings and Their Resolution

1. Missing Ratings:

• • Issue: A client forgets to leave a rating.
  • Solution: Freelancers can send a polite reminder through the Forhopp messaging system.

2. Unfair or Biased Reviews:

• • Issue: A freelancer receives a review that they believe is unfair.
  • Solution: Contact Forhopp support to dispute the review. Include evidence (e.g., completed milestones, client communications).

3. Low Ratings Due to Miscommunication:

• • Issue: Clients leave low ratings due to misunderstandings.
  • Solution: Freelancers should clarify expectations and maintain transparent communication throughout the project.

  By understanding and leveraging the Freelancer Rating System, both clients and freelancers can foster trust, enhance collaboration, and maintain a professional environment on Forhopp.