Once your freelancer has completed a project, downloading and safely storing deliverables ensures you have access to the work anytime in the future. Follow this detailed guide to learn how to download deliverables, manage storage, and troubleshoot any issues.

Step-by-Step Guide to Download Deliverables

Step 1: Log into Your Forhopp Account

1. Open the Forhopp website and log in using your email and password.
2. Navigate to the “Projects” section on your dashboard.

Step 2: Locate the Completed Project

1. In the Active Contracts or Completed Projects section, locate the project for which you need the deliverables.
2. Click on the specific project to view its details.

Step 3: Access the Deliverables

1. Look for a file attachment in the Messages tab or under the Project Milestones section.
2. Deliverables uploaded by the freelancer will appear as downloadable files, such as documents, images, or compressed folders.

Step 4: Download the Files

1. Click on the file name or Download button next to the file.
2. Choose a location on your computer to save the file.
3. Confirm that the file has been downloaded successfully by opening it.

Step 5: Verify the Deliverables

Open the file to ensure it meets the agreed project requirements.

• Check for quality, accuracy, and alignment with the project scope.
• If something is missing or incorrect, use the Forhopp Messaging System to communicate with the freelancer.

Step 6: Acknowledge Completion

1. If the deliverables meet your expectations, mark the milestone as complete.
2. Release the payment to the freelancer if it is held in escrow.

 

Best Practices for Storing Deliverables

1. Use Secure Cloud Storage

• Upload the files to a trusted cloud storage service such as Google Drive, Dropbox, or Microsoft OneDrive for backup and accessibility.
• Name the files clearly, e.g., “Forhopp_ProjectName_Date.”

2. Create Local Backups

• Store a copy of the deliverables on your local computer or an external hard drive for added security.
• Use folders to organize files by project or freelancer.

3. Encrypt Sensitive Files

If the deliverables contain sensitive information, use encryption tools to secure the files.

4. Maintain Version Control

If the project includes multiple revisions, label each version clearly (e.g., “Version1,” “FinalVersion”) to avoid confusion.  

Troubleshooting Common Issues

1. Unable to Download Files

• Ensure your internet connection is stable.
• Try downloading the file using a different browser or device.
• Contact Forhopp support if the file link appears broken or expired.

2. File Format Issues

• If the file format is incompatible with your software, ask the freelancer to re-upload it in a compatible format.
• Use online converters as a temporary solution.

3. Missing Deliverables

• Confirm with the freelancer if all agreed deliverables have been uploaded.
• Escalate the issue to Forhopp’s dispute resolution team if the freelancer is unresponsive.

By following these steps and tips, you can ensure smooth handling and secure storage of your project deliverables. For additional assistance, visit the Help & Support section on Forhopp.